Shipping policy
Last Updated: September 25, 2026
Welcome to Confetti & Co.! We are dedicated to making your celebrations memorable with our wide range of costumes and accessories. This Shipping Policy explains how we process, ship, and deliver your orders across Australia.
1. Shipping Locations
Confetti & Co. currently offers domestic shipping throughout Australia.
We aim to deliver your costumes, accessories, and other products safely and efficiently to the shipping address provided at checkout.
2. Shipping Methods, Rates & Delivery Times
We offer the following shipping options for Australian orders:
| Shipping Method | Estimated Delivery | Shipping Cost |
|---|---|---|
| Express Shipping | 1–2 business days | $15.00 AUD |
| Standard Shipping | 3–5 business days | $11.00 AUD |
| Free Standard Shipping | 3–5 business days | Free on orders of $100 AUD or more |
All prices are listed in Australian dollars (AUD), including applicable GST.
Delivery timeframes are estimates and may vary depending on your location and courier availability.
3. Order Processing
We work to process and dispatch orders as quickly as possible so you can get ready for your next celebration.
Orders are processed during business days, excluding weekends and public holidays.
Please note that the estimated delivery times begin once your order has been dispatched and do not include order processing time.
4. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation email with tracking information, where available.
You can use the tracking details to follow your package and monitor its delivery progress.
If you have any questions about your shipment, please contact us at venentra@hotmail.com.
5. Shipping Delays
Although we aim to meet the estimated delivery timeframes, delays may occasionally occur due to courier disruptions, public holidays, severe weather, or other circumstances beyond our control.
We recommend placing costume and accessory orders well in advance of Halloween, Oktoberfest, or other special occasions to allow sufficient time for delivery.
6. Incorrect Shipping Information
Please ensure that your shipping address, contact details, and other delivery information are correct when placing your order.
If you notice an error, contact us as soon as possible at venentra@hotmail.com.
We cannot guarantee changes to shipping details once an order has been processed or dispatched.
7. Lost, Damaged, or Missing Orders
If your order is lost, arrives damaged, or has not been delivered within the estimated timeframe, please contact our support team.
We will review the situation and work with you to resolve the issue in accordance with our policies and applicable Australian Consumer Law.
Nothing in this policy excludes or limits your rights under Australian Consumer Law.
8. Returns and Exchanges
Confetti & Co. offers a 30-day returns and exchanges policy, subject to the applicable return conditions.
For full details about eligibility, return procedures, and exchanges, please refer to our Returns & Exchanges Policy on our website.
9. Contact Us
If you have any questions about shipping, delivery, or your order, please contact us:
Brand: Confetti & Co.
Email: venentra@hotmail.com
Business Address:
U 3A 16 Landy St,
Northgate, Queensland 4007,
Australia
We appreciate your support and look forward to helping you get party-ready!