Refund policy

Last Updated: September 25, 2026

At Confetti & Co., we want you to be happy with your purchase. If something isn't quite right, our 30-day return policy allows you to request a return within 30 days of receiving your item. Please review the following policy for details about returns, exchanges, and refunds.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

The item must be in the same condition that you received it.
The item must be unworn, unused, and have all original tags attached.
The item must be returned in its original packaging.
You must provide a receipt or other proof of purchase.

Costumes and accessories must be returned in their original condition, without signs of wear, use, washing, or damage.

2. How to Start a Return

To initiate a return, please contact us at venentra@hotmail.com with your order number and the reason for your return.

Please do not send any items back before receiving return approval and instructions from our team.

Return Address:

Confetti & Co.
U 3A 16 Landy St,
Northgate, Queensland 4007,
Australia

If your return is approved, we will provide you with a return shipping label, along with instructions on how and where to send your package.

Items sent back without first requesting and receiving return approval will not be accepted.

If you have any questions about the return process, please contact us at venentra@hotmail.com.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item is defective, damaged, or you have received the wrong product, contact us immediately at venentra@hotmail.com.

Please include your order number, a description of the issue, and clear photographs of the affected item where possible. This will help us evaluate the issue and determine the appropriate resolution.

We will work with you to make things right in accordance with our policies and applicable consumer protection laws.

4. Non-Returnable Items and Exceptions

Certain items are not eligible for return unless they are faulty or otherwise covered by applicable consumer protection laws.

These may include:

Custom-made or personalised products, including special orders and personalised items.
Personal care products, including beauty and hygiene products.
Perishable goods, such as food, flowers, or plants.
Hazardous materials, flammable liquids, or gases.
Gift cards.
Sale items, except where a return, refund, or other remedy is required by applicable law.

If you are unsure whether your item is eligible for a return, please contact us before sending it back.

5. Exchanges

If you would like a different costume, size, colour, or product, the fastest way to get what you want is to return your original item, subject to our return eligibility requirements.

Once your return has been approved, you can place a separate order for the replacement item through our website.

All replacement purchases are subject to product availability and the prices displayed at the time of purchase.

6. European Union 14-Day Cooling-Off Period

If your order is shipped to a customer in the European Union, you may have the right to cancel or return your order within 14 days of receiving your goods, without providing a reason, where the applicable EU consumer protection laws provide this right.

To exercise this right, your item must be unworn, unused, with its original tags and packaging, and accompanied by proof of purchase, subject to applicable legal exceptions.

This cooling-off period does not affect any additional rights you may have under applicable consumer protection laws.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If your refund is approved, it will be processed to your original payment method within 10 business days of approval.

Please note that your bank, credit card provider, or payment service may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at venentra@hotmail.com.

Refunds and remedies for faulty, damaged, or incorrectly supplied products will be handled in accordance with applicable consumer protection laws.

8. Australian Consumer Law

Our return and refund policy operates alongside your rights under the Australian Consumer Law.

Nothing in this policy excludes, restricts, or modifies any consumer guarantees, rights, or remedies that cannot legally be excluded, restricted, or modified under applicable law.